New Door Realtors LLP (“the Company”, “we”, “our”, or “us”) is committed to protecting the privacy of users who access our website, communicate with us, or engage with our services. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our digital platforms and communications.

This Privacy Policy applies to information collected through:

our website,
online inquiry forms,
phone calls,
WhatsApp and other messaging platforms,
email communication,
analytics, cookies, and tracking technologies.

By using our website or communicating with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

Name
Mobile number
Email address
Location or area preferences

b) Property-Related Information

Property requirements or preferences
Budget range
Investment or usage intent
Information shared during inquiries or discussions

c) Communication Data

Call records or call logs (where applicable)
WhatsApp messages and chat content
Emails and inquiry messages
Follow-up communication history

d) Technical and Usage Information

IP address
Browser type and device information
Pages visited and interaction data
Cookies and similar tracking data

2. How We Collect Information

We collect information through:

direct user submissions (forms, calls, WhatsApp, emails),
automated technologies (cookies, analytics tools),
third-party platforms used for marketing, analytics, or customer engagement.

3. Purpose of Data Collection

Information collected is used for purposes including but not limited to:

responding to inquiries and requests,
providing real estate-related information and services,
matching property requirements,
follow-up communication and client coordination,
internal record-keeping and compliance,
marketing and promotional communication,
improving website performance and user experience,
analytics and advertising optimization.

We do not collect personal information for unlawful or undisclosed purposes.

4. Cookies, Analytics, and Tracking Technologies

Our website uses cookies and tracking technologies to improve functionality, performance, and marketing effectiveness.

We may use tools such as:

Google Analytics
Google Ads
Microsoft Clarity
Meta / Facebook Pixel
CRM and marketing automation tools (including Zoho or similar platforms)

These tools may collect information such as IP address, device type, browsing behavior, and interaction data. Users can manage or disable cookies through browser settings; however, doing so may affect website functionality.

5. WhatsApp, Calls, and Messaging Platforms

We use phone calls, WhatsApp, email, and other messaging platforms to communicate with users for service-related and marketing purposes.

Users acknowledge that:

conversations may be stored for operational, compliance, or reference purposes,
communication is used to respond to inquiries, provide updates, and share relevant information,
such communication does not create a contractual relationship unless documented formally.

6. Marketing Communication

We may send:

WhatsApp follow-up messages,
emails,
promotional or informational calls,
property updates and service-related communication.

Users may opt out of marketing communication at any time by informing us through available contact channels.

7. Data Sharing and Disclosure

We do not sell personal data to third parties.

We may share information only when necessary:

with property owners, developers, or service providers for transaction facilitation,
with technology service providers (analytics, CRM, hosting, communication tools),
to comply with legal obligations or requests from lawful authorities.

All such sharing is limited to what is reasonably required for the stated purpose.

8. Data Storage and Security

Personal data may be stored:

on website servers,
in company email systems,
within authorized WhatsApp or messaging accounts,
in CRM or internal systems used by the Company.

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. Data Retention

Personal information is retained only for as long as necessary to:

fulfill the purposes outlined in this Privacy Policy,
meet legal, regulatory, or compliance requirements,
maintain business records and resolve disputes.

10. User Rights and Choices

Users may:

request access to their personal information,
request correction of inaccurate data,
withdraw consent for marketing communication,
request deletion of information where legally permissible.

Requests can be made using the contact details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of external websites, and users are encouraged to review their respective privacy policies.

12. Children’s Privacy

Our website may be accessed by minors for informational purposes. We do not knowingly collect personal information from children without appropriate consent. Responsibility for a minor’s use of the website rests with parents or legal guardians.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the website. Users are encouraged to review this policy periodically.

14. Contact Information

For questions, concerns, or requests related to privacy or data protection, users may contact:

Email: info@newdoorrealtors.in
Phone: +91 9982 66 33 55